OFFICE MANAGEMENT OUTSOURCING

Reliable support for your daily business operations.

We help companies manage the administrative tasks that keep their business running. From handling emails and maintaining records to billing support and document organisation, Proactyv provides flexible assistance adapted to your needs.

Whether you need help with specific tasks or ongoing office support, we work alongside your team to keep operations organised, responsive and consistent.

HOW WE CAN HELP

  • Communication & Follow-up: We manage shared inboxes, filter and route enquiries, prepare replies and follow up on pending requests, helping your business maintain clear and timely communication.

  • Data Entry & Reporting: We update records, maintain spreadsheets and databases, organise business information and prepare regular reports, giving your team accurate information when they need it.

  • Billing & Payment Administration: We prepare and send invoices, track payment status, issue reminders and assist with reconciliation, coordinating with your team and following your agreed procedures.

  • Document Management: We organise digital files, format documents, maintain templates and keep records up to date, making information easier to find, share and use.

  • Customer Enquiries & Coordination: We respond to routine enquiries, answer questions using approved information and coordinate with the relevant departments to ensure requests receive the right attention.

  • Scheduling & Office Coordination: We organise meetings, maintain calendars, track deadlines and coordinate routine office activities, helping your team stay on top of commitments and priorities.

A RELIABLE EXTENSION OF YOUR TEAM

Proactyv works alongside your employees, giving them more time to focus on customers, decisions and business development. We follow your procedures, use your preferred tools and maintain clear communication, so outsourced support fits naturally into your daily operations.

Before starting, we agree on responsibilities, access permissions, confidentiality requirements and approval steps. Routine tasks are handled within the agreed scope, while exceptions and decisions requiring your input are referred to the appropriate person.

Our support can be tailored to a specific activity, recurring workload or broader office management needs, with assistance available in French, English and Arabic.

FROM YOUR FIRST REQUEST TO DAILY SUPPORT

01 / ASSESS
Understand your office needs

We review your daily tasks, workload and priorities to define suitable support, with clear responsibilities, communication channels and agreed procedures.

02 / ORGANISE
Set up your support

We organise access, documentation & communication, then familiarise our team with your tools and procedures before starting your daily support.

03 / SUPPORT
Manage and improve operations

We handle your agreed tasks, provide regular updates and review performance together, adapting our support as your business needs evolve.

PRACTICAL SUPPORT IN YOUR DAILY OPERATIONS

  • Shared inboxes: keep messages organised and ensure important requests reach the right person.

  • Customer follow-up: track open enquiries and send reminders so requests continue moving forward.

  • Business records: update contact details, customer information and operational spreadsheets.

  • Billing administration: prepare invoices, monitor outstanding payments and maintain supporting records.

  • Documents and templates: keep correspondence, forms and company files organised and consistent.

  • Management reporting: bring together activity updates, pending tasks and key figures for regular review.

LET’S DISCUSS HOW WE CAN SUPPORT YOUR TEAM

Tell us which administrative tasks take up your team’s time. We will help you define a practical support arrangement that fits your operations.