A European SaaS company with a lean team was growing quickly but struggling with time-consuming back-office tasks. Internal staff were managing reporting, CRM updates, and routine admin work—often without clear processes or proper tools.
Though capable, the team was overwhelmed and wasting hours weekly trying to “figure things out” instead of focusing on growth-driving activities.
The Challenge
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Key team members were diverted from strategic roles to handle repetitive admin tasks.
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Internal trial-and-error efforts to streamline operations were slow and inefficient.
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The company lacked a structured approach to back-office support.
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Growth was stalled due to operational bottlenecks.
The BPO Solution by Proactyv
Proactyv deployed a dedicated multilingual BPO team trained in CRM management, reporting, and workflow execution. Rather than just executing tasks, we brought tested systems and standard operating procedures from day one.
What We Took Over:
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Daily and weekly sales reporting automation
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CRM data entry and cleanup
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Lead tracking and basic customer support coordination
- Internal document preparation & formatting
- Workflow management between departments
The Results
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60% reduction in admin workload for internal staff
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100% task execution rate within SLAs
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Management received timely, consistent reports
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Staff were refocused on sales, product, and customer strategy
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Outsourced team scaled quickly with zero additional training needed by the client
The Takeaway
This case study shows the real value of working with an experienced outsourcing partner. Instead of wasting time “figuring things out,” the company unlocked scalable growth by leveraging BPO services from Proactyv. By outsourcing repetitive workflows, they gained efficiency, focus, and consistent results.
You do not need to build everything from scratch.
With Proactyv as your BPO partner, your operations run faster, smoother, and smarter—right from the start.
